Yours Letterly.com is a website dedicated to handwritten letters, their content, and the place they have in people’s hearts and minds.
We’re a company that deeply believes in the power of the human touch. Our first letter was a heartfelt one sent to a mother halfway across the globe from his daughter. Now we’re fortunate to send 10s of millions of words a year, and to do what we can to make the world a better place — both inside and outside the company. We are committed not only to excellence in service and customer care, but also to compassion.
2. How many words can I fit in the letter ?
There is no definitive word limit! We believe that there is no count on emotions.
3. Are there different handwriting styles to choose from ?
Yes! Our writers are banded into many categories for you to choose the style that best suits your requirements. The categories are clean, modern & flourish.
4. Are the notes actually written by humans ?
One question we get a lot is ‘is it really humans that write the notes?’
The answer is yes! Real pens, real paper, real people. Our writers will lovingly pen your letters and notes in your chosen style of handwriting, on our premium stationery or stationery with your branding, for your loved ones or your business.
5. What is the turnaround time of a handwritten letter from order to delivery ?
The fastest turnaround time from purchase to post date is 7 working days to ship. The date you pick on our platform will be the day it is posted to your recipients.
6. How do you ensure the quality of each letter ?
We have wonderful people writing your letters and notes, and being human we have to make sure there are no human errors! We have created a thorough Quality Assurance process whereby a photograph of every single envelope and message gets uploaded to the Yours Letterly platform by the writer and is quality checked in house before it is approved to be posted. The images are then shared with waybill number of shipments with the customer.
7. What if I want my letter to be special with content written by a professional instead of mine ?
We can definitely help you on this. We have team of content writers who will understand and convert your thoughts and emotions into words before penning them on paper.
8. Do you post internationally ?
Yes! We post letters internationally too, as we believe that feelings and emotions do not have any boundaries and cannot be put into border of any city, region, country or even continents.
9. Can a letter be sent to me instead of posting directly to recipients ?
Yes no problem at all. You can contact us on our mail id support@yoursletterly.com or else WhatsApp us. Instead you can mention the details while making order in additional notes box.
10. Can I edit the content or shipping details I gave while placing the order ?
Yes, you can edit the order details and content within 4 hours of placing order. However, we request you to contact us for changing the details as soon as possible so that we can ask out writers to accommodate the changes on timely.
11. How Do Handwritten Letters grow the pipeline in my business ?
They increase retention and loyalty Handwritten letters delight customers. And delighted customers retain 4-5x longer, spend 18% more and refer an average of 9 new customers. Are your customers worth more than a few bucks? Then handwritten letters are a great way to create the type of wow experience that leads to loyalty and increased revenue.
They get 200%-500% more responses Our customers regularly get 3-6x higher response rates than with printed mail. Handwritten letters almost always get opened and read. Customers can see and feel that you’ve put in the time and effort to delight them with a personal touch. Sending handwritten letters will quickly set you apart from your competitors who only send printed mail or email.
They drive word of mouth Take a look on social media to see how some of the world’s most customer-centric companies are growing with handwritten letters. Handwritten letters give your customers a reason to talk about you online and with colleagues, friends, family and their wider network.
12. What are the ways to grow business with Handwritten Letters ?
There are different ways you can use handwritten letters and notes to grow you business. Few are as mentioned-
Show appreciation with a thank you. A personal follow up thank you after a meeting, a purchase or an event will make you unforgettable. If you’ve never sent handwritten letters before, this is a great way to start. Many studies are there where it is found that customer thanked with a handwritten note were 38% more likely to come again to you. And, don’t be surprised if customers rave about you on social media!
Ask happy customers for referrals. Referrals are very valuable. Referred leads are 4-6x more likely to close than an unqualified lead — and they have higher lifetime values. A handwritten letter is a personable way to ask for something inherently personal like a referral. Because handwritten letters are acted upon much more than email or printed mail, they are a great way to optimize your referral rate.
Find new customers If your customers are worth more than $100 to your business, handwritten letters can be an excellent choice for prospecting. Handwritten letters have a 3-6x response rate when compared to printed letters. Some companies with very high-value customers will send handwritten letters along with chocolates or flowers — to prime the pump for their sales team.
Resurrect inactive customers or ‘dead’ leads Can’t seem to get through to inactive customers or leads? Even a busy person reads a handwritten letter. For best results, you may want to offer an incentive — we can help you create one that fits your business.
Announce a product, service or event To increase customer retention rates by only 5% will increase profits by 25% to 95%. Keeping your customers in the loop with handwritten letters will help you stay top of mind, and will increase retention and customer lifetime value.
13. Is there a minimum order quantity for the business letter section ?
No, you can send as little as one at a time, and thousands the next.
14. Do you have business pricing ?
Yes, we do! We love working with businesses. In fact, over 60% of our orders are for businesses.
15. What about adding a business card ?
Custom Insert Policy Custom inserts can be included with handwritten letters/ notes as long as they are lightweight and fit inside a 5×7 envelope. We charge an additional fee per insert. (This needs to be pre-paid before the items arrive and you must let us know how many items you will be sending).
